Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
• Execute exceptional outstanding customer service by recruiting, leading and developing people and planning, organising, directing, controlling and evaluating all the operations of the restaurant to build sales and control costs to deliver optimum business results for the restaurant • Understand, enforce and train Crew and Managers on all appropriate policies, award minimums, security and safety procedures. • Modifying the operational procedures as per the requirement of the profitability of the
hospitality to its customers. Since the expanse of its services include international flights the company has extended it resources to train employees especially flight attendants on how to respond to the needs of global travelers. How does this video portray customer service? Customers service is the highest priority within this firm which is not taken for granted. Therefore, it seems that the company understands that there is a constant need to enhance the quality of service by establishing
IntroductionNowadays, many medium sized service companies have appeared in our market society. What factors have led them to success? Of course, the most important one is doing as best as they can on customer service. Customer service is not only a quick table wipe and a glass of ice water. There are many mechanisms to control it. In this essay, I am going to describe the importance of customer service, and then I am going to talk about how customer service works in the system. Follow that I want
PROGRESS REPORT ON MY EXECUTION OF DUTIES IN THE CUSTOMER SERVICE DEPARTMENT FROM 1 JUNE -31 AUGUST, 2011 SUBMITTED BY Sekelagha mkangama SEPTEMBER, 2011 1.0 INTRODUCTION This report gives an account of the progress that I have made in execution of duties in my assignment in the Customer Service Department during the first three months that I have covered in my position as a management trainee, effective 1st June, 2011. The report starts by giving a brief background of the branch…
successful in defining quality. These objectives consist of the identification of the customer and the identification of the service manor that needs to be used. Stamatis (1996) rightly explores how this could vary depending on the size and nature of the business, as the objectives for successful quality service will vary from business to business. Service manor can be split into three main categories – providing helpfulness, kindness and patience. Although there should be a combination of all…
It’s not just about day-to-day activities however. The customer should come first in everything that an organisation does and this starts with business plans and policies that are customer centric. For example, companies should be asking themselves: are we selling products that customers want to buy? Are our systems and processes built around our needs or the customers?
Customers can be classed as internal or external. External customers include consumers or businesses who buy goods and services as well as suppliers to the firm such as agencies and lenders. Internal customers include colleagues, shareholders and other stakeholders.
My experience involved a waitress at a restaurant in Savannah, GA Longhorn steakhouse. After getting off a 17 hour flight from Korea we were too exhausted to cook anything to eat, so we decided to eat at the Longhorn steakhouse. We arrived pretty late, seem like they were getting ready to close, but we had at least another 30 minutes so we were greeted and escorted to our seats. Now this was our first American restaurant we had eaten at in the last two years. We were very excited to finally get the chance to eat some true American food in the US, it had been a long time coming. As the waitress took our order I notice she had an attitude, so it seem. After our order was complete I asked her to repeat the order back just encase she missed something, we could fix it on the spot. Of course, she had an attitude, so immediately I ask her if something was wrong and her response was, “NO”. As the night went on the waitress attitude started to affect me, so I decided to ask for the manager and my girlfriend asked me to let it go. I said no, because we are spending our hard earned money here and we should be treated better than this. At that point I was mad and I was not hungry anymore, I was too pissed off to eat. While waiting on the manager I overheard a
Words 443 – Pages 2